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Where Are We Wednesdays (11/21/2018)

Happy Wednesday Folks!

This week our crews have been busy with service and maintenance calls to ensure smooth customer lift use over the holiday weekend.  As important as it is to have a knowledgeable lift repair company, it is equally important that they have the access to parts for correcting any issues found.  The picture on the top was sent in by Senior Technician Ron while packaging parts to go out today at our Corporate Office in Brighton, Missouri.  The bottom left picture was sent in by Technician Ivan during a repair on a Waupaca Home Elevator in Sedalia, Missouri; and the bottom right picture was sent in by Technician Jake during a wiring check on a Symmetry Home Elevator in Springfield, Missouri. 

With ThyssenKrupp Access effectively shutting down its North American business in 2012, many owners of TKA elevators are wondering about their future parts and service needs. The concern is not only for the TKA brand itself, but also for the many brands and lines produced or acquired by ThyssenKrupp Access over the years. These include National Wheel-O-Vator, LEV, Access Industries, and Destiny. On light commercial applications, TKA’s Evolution LU/LA and Flexi-Lifts are also affected.

The only TKA parts left in the US market will be those in dealer stockpiles, and these stockpiles will not last forever.  Luckily Country Home Elevator has built up an incredible parts warehouse, paired with the staff’s decades of industry knowledge we have been able to step in and help customers that would have to completely replace equipment otherwise.  Country Home Elevator also retrofits several LEV elevators and other discontinued brands per year with complete packages from Symmetry Elevating Solutions.

For customers outside of our servicing area, we recommend our sister company Access2Parts.  Fortunately, many ThyssenKrupp parts are not vendor proprietary – generic compatibles will work. The key is having the knowledge to correctly cross the TK, NWOV, or LEV part number to a compatible item. If there is a compatible generic part for what you need, they can find and source it. All you have to do is contact them with the original part number.

Our crews are also in Linwood, Lenexa, Leawood, Bristow, Collinsville, Kimberling City, and Branson ​today.  If you see one of our trucks, feel free to tag us on Facebook using #countryhomeelevator or #wherearewewednesdays

Thanks for reading, and remember to check us out every Wednesday for updates!

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We diligently monitor our standards to provide a healthy environment for our customers and employees. To safely provide face-to-face communication we offer scheduled video calls with an elevator or stair lift professional. Video Calls take place 9:00AM to 5:00PM, Monday through Friday. Once we receive your request we will do our best to match your preference with our available agents.

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