Find Answers to Your FAQs
What Types of Elevators Do You Offer?
We cater to various needs by offering a wide range of elevators, including home elevators, commercial elevators, wheelchair lifts, and dumbwaiters. Each is designed to enhance accessibility and convenience in both residential and commercial settings. By understanding our customers’ unique needs, we guide you through the options available, ensuring the solution fits perfectly with your specific requirements.
What Types of Lifts Do You Offer?
Our product range includes stair lifts and wheelchair lifts. Stair lifts are an excellent solution for straight or curved staircases, ensuring safe and easy access to different levels of your home. Wheelchair lifts, on the other hand, allow you to transport both the wheelchair and the user on a lift platform. Both options reflect our commitment to enhancing mobility, all while fitting your space and lifestyle.
How Do I Determine Which Type of Elevator or Stair Lift Is Suitable for My Needs?
The choice between an elevator and a stair lift hinges on several factors, including your mobility needs, space, budget, and the architectural design of your property. In-home evaluations are pivotal in this process. Our expert team provides personalized assessments to recommend the most suitable product, ensuring it aligns with both your requirements and the characteristics of your home or business. It’s all part of our commitment to offering tailored solutions to meet your mobility needs.
Do You File With Insurance Companies?
Country Home Elevator & Stair lift does not file with insurance companies. We recommend that you request information directly from your insurance provider to learn more about how lift equipment may fit into your insurance policy.
Are Your Elevators and Stair Lifts Compliant With Safety Regulations and Standards?
Our units compile with ASME A17.1 and A18.1 elevator safety codes. We are licensed and pull permits on all of our projects, as required by the Local Having Jurisdiction (AHJ). We inspect all of our installations and weight tests before turning over equipment to the user. We also provide systems to comply with ADA-accessible routes in commercial applications.
Do You Offer Customized Solutions to Fit Specific Architectural and Design Requirements?
We pride ourselves on offering solutions that are not only functional but also aesthetically pleasing. Our team works closely with you to customize elevators and lifts that complement your home or building’s design, ensuring they blend seamlessly with the architectural style. From the elevator cabin’s interior to the stair lift’s color, we cater to your design preferences
What Maintenance Is Required for Elevators and Stair Lifts? How Often Should It Be Performed?
Regular maintenance is crucial for the longevity and safety of your elevator or stair lift. We recommend annual check-ups and planned maintenance visits to ensure everything runs smoothly. Our maintenance services cover everything from safety inspections to minor adjustments, ensuring your lift remains in perfect working condition.
Are Your Elevators and Stair Lifts Compliant With Safety Regulations and Standards?
Our units compile with ASME A17.1 and A18.1 elevator safety codes. We are licensed and pull permits on all of our projects, as required by the Local Having Jurisdiction (AHJ). We inspect all of our installations and weight tests before turning over equipment to the user. We also provide systems to comply with ADA-accessible routes in commercial applications.
Do You Offer Residential Maintenance Contracts? What Do They Cover?
Our planned maintenance visits are designed to give you peace of mind. Just like maintenance on your car, lifts require annual maintenance to keep them in top working order—think of it as a comprehensive care plan for your elevator or stair lift, ensuring its longevity and your safety.
What Are Your Commercial Maintenance Offerings? What Do They Cover?
Commercial planned maintenance visits follow the Maintenance Control Program (MCP) required by state inspections and support the validation of warranties. An MCP is designed to let you know in advance when items need to be replaced due to wear.
Can Your Products be Installed in Existing Buildings? Or Are They Primarily for New Constructions?
Whether you’re retrofitting an existing building or constructing a new one, our elevator and lift solutions can be tailored to fit. Our team specializes in custom installations, ensuring minimal disruption to your property while maximizing accessibility and convenience. Every project is unique, and we’re committed to finding the right solutions for both existing structures and new constructions.
Will There Be a Need for Other Trades (Contractors, Electricians, etc.) to Be Involved in the Project?
Depending on the scope of the installation, there may be a need for electrical upgrades or other modifications that require the expertise of additional trades. Our team coordinates closely with any necessary contractors to ensure smooth project execution. We aim to simplify the process for you, handling project management to alleviate any stress.
How Do I Make An Appointment?
Starting your journey towards improved accessibility is just a call or a click away. Contact us through our website or give us a call to schedule your free, no-obligation consultation. Our team is ready to assist, guiding you through the process and answering any questions you may have.
Can You Provide In-Home or Onsite Evaluations?
Yes, we offer in-home or onsite evaluations to assess your needs and recommend the best mobility solutions. Our expert team will come to you, evaluate your space, and discuss your options. This helps us provide tailored recommendations that ensure you get the perfect fit for your home or business.
What Is the Warranty Period for Your Elevators and Stair Lifts?
Our manufacturers offer a 1-5 year warranty on their equipment. We offer a 1-year warranty on parts and a 6-month labor warranty.
Are Your Products Energy Efficient and Environmentally Friendly?
Yes, we prioritize energy efficiency and environmental sustainability in our products—some of our units use solar battery chargers to maximize their energy efficiency.
Do You Provide Financing Options for Your Elevators and Stair Lifts?
While Country Home Elevator & Stair does not offer financing solutions directly, we are able to recommend options if needed.
What Safety Features Are Included on Your Products?
Your safety is our utmost concern, which is why our elevators and stair lifts come equipped with numerous safety features. These include emergency stop buttons, battery backup systems in case of power outages, and obstruction sensors that immediately halt operation if something is detected in the path.
Country Home Elevator & Stair Lift’s owner, Craig Jones, is a member of the ASME A17.1 Section 5.3 Residential Elevator Code Committee, so our team is well-versed in understanding and adhering to industry standards. Craig is also on the Missouri Elevator Safety Board, helping to review code requests on all types of commercial units.
Are Your Elevators and Stair Lifts Suitable for Both Residential and Commercial Use?
Absolutely. Our range of elevators and lifts are designed to meet the needs of both residential and commercial clients. From improving accessibility in your home to ensuring compliance with accessibility standards in your business, we have solutions that cater to a wide range of requirements. No matter the setting, we’re here to enhance mobility and convenience for everyone
How Does the Pricing of Your Products Compare to Competitors in the Market?
Many customers see online prices that end up being bait-and-switch numbers, in which the advertised cost does not account for all of the details required of an elevator or stair lift installation. At Country Home Elevator & Stair Lift, we do not hide the total price of our projects. With our team, you can always count on transparent communication—you will always see the total price from the get-go.
Do You Work on Older Elevators?
Yes, our expertise isn’t limited to just new installations. We also specialize in the maintenance, repair, and modernization of older elevators. Whether you’re looking to update your existing system or need repairs to maintain its functionality, our team has the skills and experience to extend the life of your elevator.
Can Your Elevators Be Retrofitted Into Older Buildings?
Retrofitting elevators into historic or older buildings is one of our specialties. We work closely with you to find solutions that respect the integrity of the building while providing modern accessibility options. Our team navigates the unique challenges these projects present, ensuring a seamless integration of our products into your existing structure.
Do You Provide State Elevator Inspections?
We plan and coordinate your Commercial Annual Inspections with city and third-party inspectors that we trust and use on a regular basis.
Are Your Stair Lifts Designed for Straight or Curved Staircases?
What Power Requirements Are Needed for Both Home Elevators and SWLs?
Generally, our home elevators and stair lifts require a standard 220V or 110V power supply, similar to major household appliances. During the initial assessment, we’ll evaluate your current electrical system to ensure it meets the necessary requirements, and if not, we’ll discuss the steps needed to upgrade.
Do You Offer Emergency Services and Support for Your Products?
Yes, we offer 24/7 emergency services and support for all our products. Should you face any issues, our dedicated team is just a call away, ready to assist and ensure your elevator or stair lift is back in operation as quickly as possible. Your safety and convenience are our main concerns, even after the sale.
Can Your Elevators and Stair Lifts Be Operated During Power Outages?
Our elevators and stair lifts come equipped with battery backup systems, ensuring they continue to operate even during power outages. This feature provides peace of mind, knowing you or your loved ones will not be stranded between floors or unable to use the stair lift when the power is out.
What Is the Weight Capacity of Your Elevators and Stair Lifts?
Our elevators and stair lifts are designed to accommodate varying weight capacities. Generally, stair lifts can support up to 300-400 lbs, while elevators have higher capacities, often between 750 to 1000 lbs or more, depending on the model. We provide options to meet diverse needs, ensuring everyone has access to safe and reliable mobility solutions
Are There Any Locations Where I Can View or Test Ride Any Products?
Our showrooms are strategically located in Brighton, MO, St. Charles, MO, Rogers, AK, and Olathe, KS. Visiting one of our showrooms allows you to see our products in action, experience their quality, and discuss your needs with our knowledgeable staff. It’s a great way to get a feel for what we offer and how it can fit into your life.
What Is the Expected Lifespan of Your Elevators and Stair Lifts?
Our elevators and stair lifts are built to last, with an expected lifespan of several decades with proper maintenance. Quality materials, advanced technology, and regular service ensure your investment continues to pay off long-term, providing safe, reliable mobility solutions for years to come.
Can Your Elevators be Integrated With Home Automation Systems?
Yes, many of our elevator models can be integrated with home automation systems, allowing you to control them through your existing smart home setup. This integration provides an added layer of convenience and accessibility, making it easier to manage your home’s mobility solutions.
Are Your Products Compliant With Accessibility Standards, Such as ADA Requirements?
Our products are designed to meet, and in many cases exceed, accessibility standards, including ADA requirements. We understand the importance of providing solutions that everyone can use, which is why we prioritize compliance and accessibility in all our designs.
What Is the Lead Time From Ordering to Installation for Your Elevators and Stair Lifts?
The lead time for our products can vary depending on the complexity of the installation and the customization required. On average, stair lift installations can be completed within a few days of ordering, while elevators may take several weeks to a few months. We always strive to meet your timelines, providing clear communication throughout the process.
Can the Color and Design of the Elevator or Stair Lift be Customized to Match the Interior of My Home or Building?
Yes, customization is a key feature of our services. We offer a range of options for customizing the color and design of your elevator or stair lift to ensure it matches the interior of your home or building. Our team works with you to select finishes and materials that complement your space, making your mobility solution a seamless.
How Do I Troubleshoot Common Issues With the Elevator or Stair Lift?
To troubleshoot your elevator or stair lift, check its power supply, ensure the emergency stop is not engaged, and remove any obstructions. If problems continue, contact customer support without attempting repairs yourself for safety.
Do You Have References or Case Studies Showcasing Successful Installations in Similar Settings?
Yes, Country Home Elevator & Stair Lift prides itself in a rich history of successful installations, with many happy families and businesses enjoying enhanced mobility thanks to our solutions. Explore our gallery to see our work in action.
Are There Any Specific Requirements for the Construction or Electrical Work in Preparation for Installing and Elevator or Stair Lift?
To prepare for an elevator or stair lift installation, verify there is adequate space, a nearby power source, and sufficient structural support. Our team will assist you through these steps, tailoring solutions to fit your specific needs and setting.
Are Your Technicians Trained? What Certifications Do They Have?
Country Home Elevator technicians undergo rigorous training, including NAEC CET Training in a 4-year apprenticeship and manufacturer training on all equipment. This ensures that each technician visiting your home or business is highly qualified and capable of providing expert lift equipment solutions.
Do You Sell DIY Kits?
While we understand the appeal of DIY projects, the installation of elevators and stair lifts requires professional expertise to ensure safety and reliability. Therefore, we do not offer DIY kits, recommending instead that our trained and experienced technicians handle installation. It’s our way of ensuring that your experience with our products is not just satisfactory but exceeds expectations with safety as a cornerstone.
Why Can’t I Get a Price on an Elevator Immediately? What Do You Need to Be Able to Price Out My Elevator?
The cost of installing an elevator depends on the type of lift you need, any customization desired, and the preparation required at your location. Our team offers personalized consultations to assess your needs and provide an accurate quote, ensuring we deliver solutions that are both fair-priced and tailored specifically to you.
